FAQ
On this page, we've put together a series of questions and answers about our products, services, and common practices. Whether you're a new user or an experienced user, this is a great place to find quick answers. Our FAQ is designed to help you solve any questions you may encounter when using our products or services.
1
Can I customize other voices
Of course, we support custom language and voice features
2
What quality certifications do you have?
FDA,CE,RoHS,ISO13485,ISO9001
3
How long is the delivery period of the product?
In stock products available for delivery within 7 days
4
Where is your loading port?
Guangzhou, Shenzhen Ports
5
What about the lead time for mass production?
Our products are in stock in large quantities, and orders will be shipped within 7-15 days
6
How can I get a sample to check your quality?
Contact us to provide a shipping address and we can send you sample
7
Can you do the design for us?
We can support product design and LOGO design service
8
Are you a manufactuer or trading company?
We are 13 years home medical device manufacturer
9
Can you ship it to our address？
Yes, since we have long-cooperated shipping agents, we can provide a suitable shipping way for your project.
10
What does after-sales service include?
Typically, it includes product warranty (e.g., 1 year), technical support, and return/repair services. Confirm details with us.
11
Do you support OEM or ODM services?
yes, we support OEM/ODM services, allowing customization of product specifications and packaging.
12
What dust protection measures are available for linear guides?
Dust can be prevented by using seals, wipers, or protective covers.
Copyright © 2026 Dongguan Pinsi Machinery Co., Ltd. |Sitemap | Privacy Policy