On this page, we've put together a series of questions and answers about our products, services, and common practices. Whether you're a new user or an experienced user, this is a great place to find quick answers. Our FAQ is designed to help you solve any questions you may encounter when using our products or services.
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1. What is the price for this ball screw?
The price of ball screws varies depending on specifications, accuracy grade, brand, and order quantity. Standard accuracy (e.g., C7) ball screws are more affordable, while high-precision (e.g., C3) ones are more expensive. Please share your request with us.
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2. What is the lead time for ball screws?
Standard models are usually in stock and can be delivered within 7-10 working days with ball screw end processing. Customized products may take 45-60 days or longer.
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3. What products do you offer ？
We are a distributor of HIWIN, TBI, THK, PMI, NSK, Rexroth, and INA brands, and we also have our factory to produce more affordable ball screws, linear guides, and cross roller guides.
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4.Are linear guides available in stock?
Standard models (e.g., 15mm, 20mm width) are usually in stock. Non-standard lengths or special accuracy grades may require customization.
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5.Can I purchase sliders or rails separately?
Yes, but it’s recommended to buy them as a set. Separate purchases may cause compatibility issues, affecting performance.
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6.What dust protection measures are available for linear guides?
Dust can be prevented by using seals, wipers, or protective covers.
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7.Do you support OEM or ODM services?
yes, we support OEM/ODM services, allowing customization of product specifications and packaging.
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8.What does after-sales service include?
Typically, it includes product warranty (e.g., 1 year), technical support, and return/repair services. Confirm details with us.
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9.Can you ship it to our address？
Yes, since we have long-cooperated shipping agents, we can provide a suitable shipping way for your project.
Get in touch or visit us
We are committed to providing the most considerate service and excellent quality and value to every customer who purchases our products. If you have any questions about your order, please feel free to contact us.
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